Frequently Asked Questions

Products

ARE YOU GLUTEN FREE AND VEGAN?

Yes! Our entire facility is gluten free and vegan. We only use 100% botanically derived ingredients.

ARE YOUR PRODUCTS KOSHER?

Many of the herbs within our formulas are certified Earth kosher. Please keep in mind, though, that a lot of our herbs are very rare and wildcrafted in the rainforest, and certifications don’t really apply in these cases. While our facility is not certified Earth kosher, do know that we follow strict guidelines on sustainability and sourcing, ensuring our products are purely botanical with no added fillers of any kind.

ARE YOUR PRODUCTS SAFE TO TAKE DURING PREGNANCY/BREASTFEEDING?

We always recommend consulting with your healthcare practitioner about the use of herbs during pregnancy and breastfeeding. If you have questions regarding specific products you are interested in, please feel free to email us!

ARE YOUR PRODUCTS SAFE IF I AM TAKING PRESCRIPTION MEDICATION?

We always recommend consulting with your healthcare practitioner about the use of herbal medicine while on prescription medication for serious conditions. While some herbal medicine is deemed safe, some can cause contraindications.

HOW LONG DOES IT TAKE FOR THE MEDICINE TO TAKE EFFECT?

The general rule of thumb is 2 weeks of consistent use at the recommended dosage, but this depends on many factors: your body’s history, diet, mindset, the actual plant(s) you’re taking, and beyond. Know that although you might “not feel anything” right away, your body is generating an adaptation and response to it. Give it time, sometimes effects might take longer to perceive, while others might come instantaneously.

Online Orders

CAN I CANCEL MY ORDER?

Yes, orders may be canceled prior to shipment. Once an order has been fulfilled, it cannot be canceled. All order cancellations incur a 10% restocking fee.

HOW DO I REPORT AN ISSUE WITH MY ORDER?

Email us at botanicaojochal@gmail.com with your issue and photo evidence if applicable. Any order issues must be reported to us within 30 days of delivery or the latest tracking update.

Order Pick-Ups

WHERE CAN I PICKUP MY ORDER?

Orders can be picked up from our beautiful store in Ojochal.

Botanica en Villas de Ojochal, local #2 a la par de Citrus Restaurante, Osa de Puntarenas 

As a courtesy, we ask that you pick up your order within 10 business days from the time your order is ready.

WHAT IF I CAN'T PICK UP MY ORDER?

We can hold pickup orders for up to 10 business days. Beyond that, we may not be able to guarantee that all of your items will still be available. 

If you are unable to pickup your order, please email botanicaojochal@gmail.com for assistance.

Shipping

WHY HASN'T MY ORDER SHIPPED YET?

Our team fulfills orders in the order in which they are received during regular business hours (M-F). Typically, fulfillment time takes 1-3 business days before an order is shipped. During peak holiday season, fulfillment time may take 5-7 business days.

Fulfillment time is not included in shipping time.

MY ORDER STILL HASN'T ARRIVED

Orders typically ship 1-3 business days after the order has been placed, and shipping time is calculated once the courier has received the package. Once an order has left our facility and is in the hands of the courier, they have full control over its whereabouts and delivery. 

For most shipping methods, shipping times are not a guaranteed service and unforeseen delays can happen. WE CANNOT OFFER REFUNDS ON SHIPPING COSTS FOR DELAYED SHIPMENTS. If you have any questions regarding your shipping method, please visit the courier’s website.

Returns

-

Events

WHERE CAN I PURCHASE EVENT TICKETS?

We host events at our Ojochal location. You can view our Events Calendar here. (Add events link here)

I WOULD LIKE TO HOST A WORKSHOP, WHO DO I SPEAK WITH?

We love engaging with the amazing teachers and community members.  Please contact us at botanicaojochal@gmail.com and provide a summary of your workshop proposal and how that can benefit the community.  And we will review and get back to you with more details and/or questions.

Wholesale

HOW DO I OPEN A WHOLESALE ACCOUNT?

If you’re interested in opening a wholesale account with us, please fill out a request form here. (Wholesale form link here)

I NEED HELP WITH MY WHOLESALE ACCOUNT.

For any concerns related to your wholesale account, please contact botanicaojochal@gmail.com and our team will be happy to assist you.

Partnerships

WANT TO COLLABORATE WITH US?

If you are interested in collaborating with us on a project or event, please email botanicaojochal@gmail.com

Scroll to Top